Questions about this policy can be sent to support@ailzeukk.shop.
Cancel at any time
Cancel through the billing portal linked from your payment receipt or contact support before renewal. Cancellation stops future renewal and paid access continues through the current billing period.
Refund position
Unused monthly role-pack allowances do not roll over and are not refundable, cash or stored value. A change of mind after substantial digital use does not automatically create a refund, but mandatory consumer rights always apply.
Contact us promptly for duplicate billing, unauthorised charges, a material service failure or an output-delivery problem. Where an image output is technically defective, we normally offer regeneration first. If the contracted digital service cannot be supplied within a reasonable time, we will provide the remedy required by applicable law.
UK and EEA consumers
Consumers may have a 14-day cancellation right for distance contracts. If you expressly request immediate digital service during that period, you may be required to pay for service already supplied, and the right may be lost for fully supplied digital content after the required consent and acknowledgement. Statutory rights for services not supplied with reasonable care and skill remain unaffected.
How to request a review
Email support@ailzeukk.shop with the account email, payment date, amount in USD and reason. Do not send full card details. We normally acknowledge requests within two business days. Approved refunds return to the original method; provider processing time can vary.
Disputes
Contact us first so we can investigate. This does not restrict your right to contact the payment provider, card issuer, consumer authority or court.